Payments being taken, despite free 1st month

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  • 17/06/2020 at 22:31 #23116
    nick257
    Keymaster

    Some users are having the monthly charge taken when signing up, which is incorrect.

    This is due to a bug in our third party payment system. We have raised a ticket with this provider, hope to have a resolution in a day or two.

    In the meantime we are manually issuing refunds and are monitoring paypal.

    • This topic was modified 4 years, 4 months ago by nick257.
    18/06/2020 at 09:04 #23132
    nick257
    Keymaster

    Our third party payment provider have now resolved the payment issue. We’ve issued 1st month refunds to all those affected.

    The payment system is now working normally.

    • This reply was modified 4 years, 4 months ago by nick257.
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